News, Guides & Real Stories¶

April 17, 2026
in Product Guides

Remote Access Analytics: A Practical View for Technical Teams

Remote access analytics helps teams understand how remote sessions actually perform. It transforms raw connection data into structured insights about technicians, devices, and workflows. In a Getscreen.me environment, analytics is handled as a separate layer to preserve speed and system stability. Data is extracted via API, stored in an intermediate layer, and visualized using external tools. This approach allows flexible reporting and deeper analysis without limiting performance. As a result, teams improve efficiency, reduce resolution time, and make decisions based on real data instead of assumptions.

April 6, 2026
in Industry Landscape

6 Reasons to Use Remote Access Software for Small Business

Remote access software for small business enables faster technical support, reduces IT costs, and centralizes device management. Companies can improve customer service and scale operations without adding complexity. Smaller teams can scale gradually as they grow, which brings transparency and financial flexibility.

March 30, 2026
in Product Guides, Industry Landscape

Browser-Based vs. Desktop-Based: Selecting Software for Remote Access

Browser-based remote access solutions provide faster and simpler access to systems from any device. Unlike desktop-based software, it does not require local installation. A system works immediately after registration.

March 20, 2026
in Product Guides

Custom Roles in Remote Desktop Software: Structuring Team Access in Getscreen.me

If your remote desktop software account still runs on shared admin rights, you're building technical debt. The new Technicians and Access Rights system in Getscreen.me introduces custom roles that let you separate connection work, device management, and policy control. This article explains how to structure team access properly, practical delegation patterns, common mistakes, and how to move from informal remote access to policy-driven governance.

March 11, 2026
in What’s New, Industry Landscape

Getscreen.me Now Available as a Remote Session Entry in Devolutions

Getscreen.me is now integrated with Devolutions Remote Desktop Manager. The new session entry allows teams to launch Getscreen.me remote support sessions directly from the RDM interface to streamline workflows and keeps remote connections centralized.

February 17, 2026
in What’s New

Q4 2025: Making Team Work Clearer and More Predictable

Remote desktop access becomes complex when teams grow. The new Technicians and Access Rights system in Getscreen.me introduces custom roles that separate connection work, device management, and policy control — helping IT teams, MSPs, and enterprises structure access and reduce security risks.

February 10, 2026
in Product Guides

When Remote Access Becomes Teamwork: Team Settings in Getscreen.me

When remote access grows from a single technician to a full support team, consistency becomes critical. Team Settings in Getscreen.me allow administrators to define device behavior, session policies, and security rules once and apply them across the entire team environment.

February 3, 2026
in Product Guides

Session Video Recording Feature: Review Activity Anytime

Video session recording in Getscreen.me allows teams to capture remote desktop sessions directly inside the platform. Recordings help review what happened during support sessions, train technicians, and maintain transparency in remote access workflows.

January 23, 2026
in Product Guides

Introducing Dark Mode in Getscreen.me: Work Smarter, Not Harder

Getscreen.me now includes Dark Mode, making remote access sessions more comfortable during long work hours. The new interface option reduces eye strain, improves focus in low-light environments, and helps technicians work more efficiently when managing remote desktop sessions.