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Success Stories

Real examples of how companies use Getscreen.me to solve everyday IT challenges. Discover how teams improve remote support, simplify infrastructure management, and deliver better service with browser-based remote access.

How a European Gas Station Chain Built a Secure Remote Support Infrastructure with Getscreen.me

A European fuel-station operator with more than 300 locations needed a reliable way to provide remote IT support across a geographically distributed network. Its centralized IT team previously relied on VPNs, remote desktop tools, and assistance from local employees, which became increasingly difficult to manage as the company expanded. The company required a solution that could operate within its own infrastructure while providing centralized control over users, permissions, devices, and remote sessions. It chose Getscreen.me Self-Hosted to keep the remote access environment, configuration, and data under its own administration. The IT team deployed a central server and remote access agents, using direct connections where possible and proxy routing when local network restrictions prevented them. Centralized management, connection history, customizable security settings, and flexible network configuration helped the company build a more consistent support process. As a result, technicians could resolve issues remotely in most cases, reducing response times and unnecessary travel while maintaining control over the company's IT environment.

How Getscreen.me Helped an Asia-Pacific Online School Streamline Remote IT Support

An Asia-Pacific online school specializing in AI and software education needed to scale its IT support alongside a rapidly growing student base and distributed workforce. With more than 18,000 students and 86 employees across several countries, the school faced increasing demand for technical assistance with both company devices and students’ personal computers. Before Getscreen.me, many student issues required lengthy exchanges of screenshots, troubleshooting instructions, and video calls with screen sharing. The school introduced two remote support workflows: Permanent Access for its own devices and temporary sessions for students who needed one-time assistance. Its six-person IT team now remotely manages around 180 company devices while also supporting students with technical problems in their learning environments.

How Getscreen.me Helped a Latin American Fintech Scale Secure Remote Operations

As digital payments expanded across Latin America, a rapidly growing fintech company needed a secure and scalable way to support its distributed workforce. With employees and devices spread across five countries, the IT team struggled to maintain visibility, provide timely support, and meet strict security requirements. By implementing Getscreen.me, the company centralized remote administration for more than 450 devices and streamlined support operations. The platform enabled technicians to resolve incidents faster, simplify employee onboarding, and securely manage critical systems from a single interface. Today, the company uses Getscreen.me to support round-the-clock financial operations without increasing the size of its IT team.

How Getscreen.me Centralized Remote Support Across 56 Sites

A large retail and restaurant company needed a reliable remote access solution to support 56 locations from a centralized IT team. The organization implemented Getscreen.me to replace legacy remote support tools while maintaining operational stability and security. A team of 16 specialists now manages POS systems, employee workstations, and business-critical infrastructure through a single platform. Getscreen.me helped reduce incident response times, simplify remote connections, and minimize the need for onsite visits. The result was a scalable and efficient remote support model that helps ensure business continuity across the entire restaurant network.