Product Guides¶

Practical guides to help you get the most out of Getscreen.me. Learn how to use remote desktop features, configure access, manage devices, and organize remote support workflows step by step.

April 17, 2026
in Product Guides

Remote Access Analytics: A Practical View for Technical Teams

Remote access analytics helps teams understand how remote sessions actually perform. It transforms raw connection data into structured insights about technicians, devices, and workflows. In a Getscreen.me environment, analytics is handled as a separate layer to preserve speed and system stability. Data is extracted via API, stored in an intermediate layer, and visualized using external tools. This approach allows flexible reporting and deeper analysis without limiting performance. As a result, teams improve efficiency, reduce resolution time, and make decisions based on real data instead of assumptions.

March 30, 2026
in Product Guides, Industry Landscape

Browser-Based vs. Desktop-Based: Selecting Software for Remote Access

Browser-based remote access solutions provide faster and simpler access to systems from any device. Unlike desktop-based software, it does not require local installation. A system works immediately after registration.

March 20, 2026
in Product Guides

Custom Roles in Remote Desktop Software: Structuring Team Access in Getscreen.me

If your remote desktop software account still runs on shared admin rights, you're building technical debt. The new Technicians and Access Rights system in Getscreen.me introduces custom roles that let you separate connection work, device management, and policy control. This article explains how to structure team access properly, practical delegation patterns, common mistakes, and how to move from informal remote access to policy-driven governance.

February 10, 2026
in Product Guides

When Remote Access Becomes Teamwork: Team Settings in Getscreen.me

When remote access grows from a single technician to a full support team, consistency becomes critical. Team Settings in Getscreen.me allow administrators to define device behavior, session policies, and security rules once and apply them across the entire team environment.

February 3, 2026
in Product Guides

Session Video Recording Feature: Review Activity Anytime

Video session recording in Getscreen.me allows teams to capture remote desktop sessions directly inside the platform. Recordings help review what happened during support sessions, train technicians, and maintain transparency in remote access workflows.

January 23, 2026
in Product Guides

Introducing Dark Mode in Getscreen.me: Work Smarter, Not Harder

Getscreen.me now includes Dark Mode, making remote access sessions more comfortable during long work hours. The new interface option reduces eye strain, improves focus in low-light environments, and helps technicians work more efficiently when managing remote desktop sessions.

August 28, 2025
in Product Guides

File Manager Mode: How to Transfer Files Securely Between Devices

File Manager Mode in Getscreen.me allows users to transfer files securely between local and remote devices directly during a remote desktop session. With a dual-pane interface and encrypted connections, technicians can upload, download, and manage files quickly without relying on email or third-party tools.

August 20, 2025
in Product Guides

Is Wake-on-LAN (WoL) Still Essential and Safe for IT Administration?

Wake-on-LAN (WoL) allows IT teams to power on computers remotely without physical access. In Getscreen.me, administrators can trigger wake-up signals directly from the dashboard, making it easier to run maintenance, updates, or troubleshooting sessions outside working hours

August 18, 2025
in Product Guides, Industry Landscape

How to Reset a Remote Desktop with Ctrl + Alt + Del

Sometimes remote computers freeze or require secure system actions. Sending Ctrl + Alt + Del remotely allows technicians to unlock systems, restart sessions, or open Windows security options during remote desktop connections.